Shipping Policy
At Stephanie Jennings, we strive to provide customers with a reliable and transparent delivery experience. The information below explains our shipping coverage, order processing times, and estimated delivery timelines.
1. Shipping Availability
Currently, Stephanie Jennings ships orders only within the United States.
Orders placed from outside the United States are not supported at this time and cannot be processed.
2. Delivery Address
Orders will be shipped to the address provided by the customer during checkout.
Customers are responsible for ensuring that all shipping details are correct and complete. Incorrect or missing address information may lead to delays, failed deliveries, or returned shipments.
3. Order Processing
After an order has been successfully placed, it will be prepared and processed within 1 to 3 business days.
Business days are defined as Monday through Friday, excluding public holidays.
Orders submitted during weekends or holidays will begin processing on the next available business day.
Order Cut-Off Time
Orders placed before 6:00 PM (GMT -5, Eastern Time), Monday through Friday, are eligible for same-day processing.
Orders placed after this cut-off time, or during weekends (Saturday and Sunday), will be processed on the next business day (Monday).
4. Shipping Time
Once the order has been processed and dispatched from our logistics facility, the estimated delivery time within the United States is typically 8 to 12 business days.
Delivery timeframes may vary depending on several factors, such as:
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Seasonal demand or peak shopping periods
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Transportation capacity and logistics conditions
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Customs procedures when applicable
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National holidays
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High order volumes during promotional events or sales
5. Estimated Total Delivery Time
The overall delivery timeline consists of two phases:
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Order processing: 1–3 business days
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Shipping time: 8–12 business days
This results in an estimated total delivery timeframe of approximately 9–15 business days from the date of purchase.
Please note that these delivery times are estimates and may occasionally vary due to external factors beyond our control.
Our logistics partners monitor shipments to help ensure timely delivery whenever possible.
6. Shipping Costs
All orders placed through Stephanie Jennings include free shipping.
Customers will not be charged additional shipping or handling fees.
7. Secure Payment Methods
We offer several secure payment options that are protected by SSL encryption, including:
- Visa
- Mastercard
- Apple Pay
- Google Pay
- Shop Pay
- Amazon Pay
All payments are processed through trusted and secure payment providers to ensure safe transactions.
8. Order Tracking
After your order has been shipped, you will receive a shipping confirmation email containing a tracking link.
This tracking link allows you to follow the progress of your shipment at any time.
Please note that tracking information may take 3–8 business days to appear after the package has left the warehouse, depending on the shipping carrier.
9. Failed Deliveries or Incorrect Addresses
If a package cannot be delivered because the address provided during checkout is incomplete or incorrect:
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The package may be returned to our logistics partner
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Our support team will contact you to help resolve the issue
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We will work with you to arrange redelivery or another suitable solution
To prevent delays, please carefully review your shipping details before finalizing your order.
10. Delivery Confirmation
When the shipping carrier marks a package as delivered, the shipment is considered successfully completed.
If you cannot locate your parcel after it has been marked as delivered, our support team will assist you in contacting the carrier and investigating the matter.
11. Customer Support
If you have questions regarding your order or delivery status, our support team is available to assist you.
📧 Email: info@stephanie-jennings.com
Support hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)
Our team typically responds within 12–24 hours on business days.
12. Company Information
Shop Name: Stephanie Jennings
Company Name: Milo Mochi Co., LLC
Company Registration Number: 41-4010122
Tel: +1 (307) 396-4997
Business address: 25 Prospect St, Watertown, Massachusetts 02472, United States.
Email: info@stephanie-jennings.com
Our team is available Monday to Friday, 9:00 AM – 5:00 PM (EST) and usually responds within 12–24 hours on business days.