Privacy Policy
This Privacy Policy describes how Stephanie Jennings (“the Site”, “we”, “us”, or “our”) collects, uses, and shares personal information when you visit our website, interact with our services, or make a purchase through our online store.
In this policy, the terms “you” and “your” refer to anyone who visits our website, communicates with us, uses our services, or purchases products from our store.
By accessing or using our website and services, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of your information as described below. If you do not agree with this policy, you should not use our website or services.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, or data processing practices.
When updates occur, the revised version will be posted on this page along with the updated revision date. Where required by law, we may also notify users about important changes through additional communication methods.
Collection and Use of Personal Information
To operate our online store and provide our services, we collect certain personal information from different sources. The information we collect depends on how you interact with our website.
We may use this information to:
-
Provide products and services
-
Process orders and payments
-
Communicate with customers
-
Improve our website and services
-
Comply with legal requirements
-
Maintain the security of our website and users
Types of Personal Information We Collect
The information we collect may include data that directly identifies you or information that can reasonably be associated with you.
Information You Provide Directly
When using our website or contacting us, you may provide information such as:
-
Full name
-
Email address
-
Telephone number
-
Billing address
-
Shipping address
-
Payment confirmation details
-
Account login information
-
Customer service communications
Certain services may require specific information to function correctly. If this information is not provided, some features of the website may not be available.
Automatically Collected Information
When visiting our website, certain data may be collected automatically through technologies such as cookies, pixels, and similar tracking tools.
This information may include:
-
Device type and technical details
-
Browser type
-
IP address
-
Network connection information
-
Website activity and browsing behavior
-
Interactions with pages or services
This data helps us understand how our website is used and allows us to improve functionality and performance.
Information Received from Third Parties
We may also receive information about you from third-party service providers or partners that help us operate our website and services.
Examples include:
-
E-commerce platforms such as Shopify
-
Payment providers processing transactions
-
Marketing and analytics services
-
Logistics and fulfillment partners
Payment providers may collect payment details (such as card or banking information) directly in order to process transactions.
Any personal information received from third parties will be handled according to this Privacy Policy.
How We Use Your Personal Information
Your personal data may be used for several operational purposes.
Providing Products and Services
We use personal information to process purchases, manage accounts, deliver products, handle returns or exchanges, and communicate about orders.
Certain information may also be processed by Shopify to enable checkout functionality and related services according to Shopify’s own privacy policies.
Marketing and Advertising
Where permitted by law, we may send promotional communications via email, SMS, or other marketing channels.
We may also use certain data to personalize advertisements or improve marketing campaigns on our website or third-party platforms.
Security and Fraud Prevention
Personal data may be used to identify suspicious activity, prevent fraud, and maintain the security of our services.
Customers are responsible for protecting their account login details. If you believe your account has been accessed without authorization, please contact us immediately.
Customer Support and Service Improvement
We may use personal information to respond to inquiries, provide assistance, and improve our services.
These processes help us maintain a reliable and efficient customer experience.
Cookies and Tracking Technologies
Like many websites, our website uses cookies and similar tracking technologies.
Cookies help us:
-
Improve website functionality
-
Remember user preferences
-
Analyze website usage
-
Enhance overall performance and user experience
More information about cookies used by Shopify can be found here:
https://www.shopify.com/legal/cookies
Most internet browsers automatically accept cookies. However, you can change your browser settings to block or delete cookies if desired. Please note that disabling cookies may affect certain website features.
Our website does not currently respond to “Do Not Track” browser signals.
For more information about Do Not Track signals, please visit:
Disclosure of Personal Information
In certain situations, we may share personal information with third parties when necessary to operate our services.
These parties may include:
-
Payment processors
-
Shipping and fulfillment partners
-
Customer support providers
-
Analytics services
-
Marketing partners
We may also disclose personal information when required by law, legal proceedings, or government authorities.
In some cases, information may also be shared within our company or with affiliated entities for operational purposes.
Third-Party Websites
Our website may contain links to websites operated by third parties.
If you choose to visit these websites, we recommend reviewing their privacy policies and terms of service. We are not responsible for the privacy practices or content of third-party websites.
Children's Privacy
Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16.
If a parent or guardian believes that a child has provided personal information to us, they may contact us to request its removal.
Data Security and Retention
We implement reasonable security measures to protect personal data against unauthorized access, misuse, or loss.
However, no method of transmission or storage can be guaranteed to be completely secure.
Personal information is retained only as long as necessary to:
-
Maintain customer accounts
-
Provide services
-
Comply with legal obligations
-
Resolve disputes
-
Enforce agreements and policies
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information.
These rights may include:
-
The right to access personal data we hold about you
-
The right to request deletion of your personal data
-
The right to correct inaccurate information
-
The right to receive your data in a portable format
-
The right to restrict processing in certain circumstances
-
The right to withdraw consent where applicable
You may also unsubscribe from marketing communications using the unsubscribe link included in our emails.
Please note that transactional messages related to orders or accounts may still be sent even if marketing emails are disabled.
Exercising Your Rights
If you wish to exercise your privacy rights, you may contact us using the contact details listed below.
To process your request, we may ask you to verify your identity.
In some cases, authorized representatives may submit requests on your behalf where permitted by law.
Complaints
If you believe your personal data has been processed improperly, you may contact us directly.
Depending on your location, you may also have the right to submit a complaint to your local data protection authority.
Data Processing Location
Personal information collected through our website may be processed and stored in the United States.
By using our services, you acknowledge that your information may be transferred to and processed within the United States in accordance with applicable U.S. laws and this Privacy Policy.
Company Information
Shop Name: Stephanie Jennings
Company Name: Milo Mochi Co., LLC
Company Registration Number: 41-4010122
Tel: +1 (307) 396-4997
Business address: 25 Prospect St, Watertown, Massachusetts 02472, United States.
Email: info@stephanie-jennings.com
Our team is available Monday to Friday, 9:00 AM – 5:00 PM (EST) and usually responds within 12–24 hours on business days.